Privacy Policy

1. Information We Collect

When you use NutriBest, we may collect information that you provide directly to us, information generated when you use our website, and information received from service providers that help us operate our business.

Information You Provide

• Name and contact information, such as email address, phone number, and mailing address.
• Account information, including login-related information when you create an account.
• Order and transaction information, including products purchased, order history, shipping information, and billing-related details.
• Information you provide through customer-service requests, contact forms, return requests, reviews, or other communications.
• Information you provide when subscribing to newsletters, promotional communications, or other updates.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, approximate location derived from technical information, and information about how you interact with our website.

2. How We Collect Information

We may collect information through several ways, including:

• When you create an account or place an order.
• When you complete a form or contact us.
• When you subscribe to email communications.
• When you request a return, refund, or customer support.
• When you browse or interact with our website.
• Through cookies and similar technologies.
• Through service providers that support our website, ecommerce, payment, shipping, analytics, communications, or customer-service operations.

3. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Process, fulfill, and deliver your orders.
• Provide order confirmations, shipping updates, and other transaction-related communications.
• Create and manage customer accounts.
• Respond to questions, requests, and customer-service inquiries.
• Process returns, refunds, and other order-related requests.
• Provide information about products, services, promotions, or educational content where permitted and, where required, with your consent.
• Improve our website, products, services, and customer experience.
• Maintain website functionality, security, fraud prevention, and system reliability.
• Understand website usage and performance through analytics and similar technologies.
• Comply with applicable legal obligations and enforce our terms and policies.

4. How We Share Information

NutriBest does not sell personal information for monetary consideration. We may share information with trusted service providers when necessary to operate our business, provide services to you, or fulfill your requests.

Depending on the services we use, these providers may include:

• Payment processors that help process transactions.
• Shipping and delivery providers that help deliver your orders.
• Website and hosting providers that help operate our online store.
• Ecommerce and technology providers that support website functionality.
• Analytics providers that help us understand website usage and performance.
• Email and marketing providers that help us communicate with customers and subscribers.
• Customer-service providers that help us respond to customer requests.
• Security and fraud-prevention providers that help protect our website and transactions.
• Legal, regulatory, or governmental authorities when disclosure is required or permitted by applicable law.

5. Payment Information

When you make a purchase through NutriBest, payment information is processed through the payment methods and payment service providers made available during checkout.

NutriBest may receive transaction-related information such as payment status, transaction identifiers, payment method, and limited payment details necessary to process and support your order.

Payment information may also be subject to the privacy policies and terms of the applicable payment provider.

6. Cookies & Similar Technologies

NutriBest may use cookies, pixels, tags, scripts, and similar technologies to operate our website, remember preferences, understand website activity, and improve the customer experience.

These technologies may be used for purposes such as:

• Essential functionality — enabling shopping-cart, checkout, account, security, and other necessary website functions.
• Functional preferences — remembering certain settings or preferences.
• Analytics and performance — understanding how visitors use the website and how the website performs.
• Marketing or advertising — where applicable, helping us measure or deliver relevant communications or promotions.

You can adjust cookie settings through your browser or through available website privacy controls. Disabling certain cookies may affect website functionality.

7. Analytics & Third-Party Technologies

We may use third-party technologies to help us understand website traffic, measure performance, maintain security, improve website functionality, and understand how customers interact with our website.

These technologies may collect technical information such as browser type, device information, pages visited, referring pages, approximate location, and interaction information.

Third-party providers may process information according to their own privacy policies and terms. We encourage you to review the privacy practices of services you interact with through our website.

8. Marketing Communications

If you subscribe to NutriBest marketing communications, we may send you information about products, promotions, educational content, special offers, and other updates.

You can unsubscribe from promotional emails by using the unsubscribe link included in those communications.

Even if you opt out of promotional communications, we may still send service-related communications necessary to complete or support an order, account, transaction, or customer-service request.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, enforce agreements, maintain security, and comply with applicable legal, tax, accounting, or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Data Security

NutriBest uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights concerning your personal information.

These rights may include:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to applicable exceptions.
• The right to opt out of certain marketing communications.
• The right to opt out of certain sales or sharing of personal information where applicable.
• The right to limit certain uses or disclosures of sensitive personal information where applicable.
• The right to receive information about how personal information is collected, used, and disclosed.
• The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights are not absolute and may be subject to exceptions under applicable law.

12. How to Submit a Privacy Request

To submit a request concerning your personal information, please contact us using the information below.

13. Children’s Privacy

NutriBest’s website is not directed to children under 13, and we do not knowingly request or collect personal information from children under 13 for purposes prohibited by applicable law.

If you believe that a child has provided personal information to us in a manner that may violate applicable law, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites & Services

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other resources.

Third-party websites and services operate under their own privacy policies and terms. NutriBest is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date shown above.

We encourage you to review this page periodically so that you remain informed about how NutriBest handles personal information.

16. Related Policies

Additional information about your purchases and customer experience is available through our other policies:

• Shipping Policy — information about shipping, delivery, damaged packages, and delivery issues.
• Returns & Refunds — information about returns, refunds, eligible products, promotional discounts, and applicable shipping charges.