Shipping Policy
We are committed to getting your NutriBest products to you safely, reliably, and on time. This policy explains our shipping process, delivery expectations, and what to do if something goes wrong with your order.
Where We Ship
NutriBest currently ships to customers within the United States only.
Orders are shipped from the United States.
We currently do not offer international shipping.
Order Processing
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
Processing time begins after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Shipping Method & Delivery Times
Our standard shipping service is provided through UPS.
Shipping Method |
Estimated Delivery |
Cost |
|---|---|---|
Standard Shipping
|
3–7 business days
|
Free when the product subtotal is
more than $49 after applicable discounts.
|
Orders $49 or Less
|
3–7 business days
|
Applicable shipping charges are shown at checkout.
|
Delivery times are estimated and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside our control may affect delivery.
Free Shipping
NutriBest offers free standard shipping when the product subtotal is more than $49 after applicable discounts, before taxes and shipping.
The $49 threshold is based on the final product subtotal after applicable discounts.
$49.00 after discounts does not qualify for free shipping. $49.01 or more after discounts qualifies for free standard shipping.
Applicable shipping charges for orders that do not qualify for free shipping will be displayed at checkout.
Order Tracking
Once your order has shipped, tracking information will be provided when available so you can monitor the progress of your package.
Please allow some time for carrier tracking information to become active after the shipment is processed.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If an order is returned to NutriBest because of an incorrect or incomplete address provided by the customer, please contact us so we can determine the appropriate next steps.
Additional shipping charges may apply when an order needs to be reshipped because of an incorrect or incomplete customer-provided address.
Missing, Lost, or Delivered-Not-Received Packages
If your package is missing, appears to be lost, or is marked as delivered but you have not received it, please contact NutriBest so we can review the order and available delivery information.
For these issues, please contact support@nutribest.us within 10 business days of the delivery date or estimated delivery date.
NutriBest will investigate the issue and work toward an appropriate resolution based on the available order and carrier information.
Please retain any relevant packaging and delivery information while the issue is being reviewed.
Damaged Packages
If your package arrives damaged, please contact NutriBest within 7 days of delivery.
To help us evaluate the issue, please provide:
- Your order number.
- Photos of the shipping package.
- Photos of the product and product label.
- Photos showing the damage.
Please keep the original product and packaging until the issue has been reviewed and resolved.
Returns & Refunds
If you need to return a product or request a refund, please review our Returns & Refunds Policy before submitting a return request.
The Returns & Refunds Policy explains return eligibility, the 30-day return period, coupon and promotional discount calculations, return shipping responsibilities, and refund processing.
Need Help?
If you have questions about shipping, delivery, or your order, our customer care team is here to help.
Email us at support@nutribest.us
Please include your order number whenever possible so we can assist you more efficiently.
