Returns & Refunds
We want you to feel confident ordering from NutriBest. This policy explains when products are eligible for return, how refunds are calculated, and what to expect throughout the return process.
Return Eligibility
NutriBest accepts eligible product returns within 30 days from the date your order is delivered.
To qualify for a standard return, the product must be:
- Unopened and unused.
- In its original packaging.
- In the same condition in which it was received.
- Returned within the applicable 30-day return period.
Important: Dietary supplements that have been opened, used, altered, tampered with, or otherwise compromised are generally not eligible for a standard return.
Products That Cannot Be Returned
For safety, quality, and product-integrity reasons, NutriBest generally cannot accept returns of dietary supplements that have been opened or used.
- Opened supplement bottles or containers.
- Used or partially used products.
- Products with damaged, removed, or altered seals.
- Products that have been tampered with.
- Products returned outside the applicable return period.
Incorrect Product or Order Issue
If NutriBest sent you the wrong product, an incorrect quantity, or otherwise made an error with your order, please contact us within 10 business days of delivery.
Please provide your order number and, when possible, a photo of the product you received. We will review the issue and provide instructions for the appropriate resolution.
When an order error is confirmed to be caused by NutriBest, we will handle the applicable return shipping arrangements.
Damaged Products
If your order arrives damaged, please contact NutriBest within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- Photos of the shipping package.
- Photos of the product and product label.
- Photos showing the damage, when applicable.
Please keep the original product and packaging until the issue has been reviewed and resolved.
For additional information regarding damaged shipments and delivery issues, please see our Shipping Policy .
Return Shipping Costs
For customer-requested returns, including a change of mind, ordering the wrong product, or another reason unrelated to an error by NutriBest, the customer is responsible for the applicable return shipping cost.
Please contact NutriBest before sending a return so that we can provide the appropriate return instructions.
If the return is required because NutriBest sent the wrong product or otherwise made an order error, NutriBest will handle the applicable return shipping arrangements.
Coupons & Promotional Discounts
If a coupon or promotional discount was used on an order, the discount is allocated proportionally across the products in that order when calculating a return refund.
This means the refund is based on the actual amount paid for the returned product after the applicable discount has been allocated to that product.
A customer purchases Product A for $60 and Product B for $40, then uses a $10 coupon.
The $10 discount is allocated proportionally: $6 to Product A and $4 to Product B.
If Product A is returned, the product refund would therefore be $54, before any applicable shipping deduction.
Coupons and promotional discounts themselves are not refundable. Promotional offers may also become void when the associated product or order is returned.
Free Shipping & Returns
NutriBest offers free standard shipping when the product subtotal is more than $49 after applicable discounts , before taxes and shipping.
The same principle applies when a product is returned. If the remaining product purchase value, after applicable discounts, is $49 or less, the order may no longer qualify for free shipping.
If a return reduces the remaining product purchase value to $49 or less after applicable discounts, the applicable original shipping charge may be deducted from the refund.
Example: if an order originally qualified for free shipping, but a return reduces the remaining product purchase value to $49 or less after discounts, the applicable original shipping charge may be deducted from the refund.
How Refunds Are Calculated
Once an eligible return is received and approved, NutriBest calculates the refund based on the actual amount paid for the returned product after applicable coupon or promotional discounts.
Depending on the circumstances, the refund may also account for:
- Applicable original shipping charges.
- Return shipping costs that are the customer's responsibility.
- Any applicable adjustment resulting from a promotional offer.
- Whether the remaining order still qualifies for free shipping.
Refunds are issued to the original payment method used for the purchase.
Original Shipping Charges
Original shipping charges are generally non-refundable for customer-requested returns, including change-of-mind returns or returns unrelated to an error by NutriBest.
If NutriBest made an error with your order, the applicable shipping arrangements will be handled as part of the resolution.
In addition, if a return causes the remaining product purchase value after applicable discounts to fall to $49 or less, the applicable original shipping charge may be deducted from the refund.
When Will I Receive My Refund?
After an eligible return has been received, reviewed, and approved, refunds are generally processed within 5–10 business days.
The time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.
Shipping & Delivery Issues
If your concern involves a missing package, delivery issue, incorrect shipping address, damaged shipment, processing time, or other shipping-related matter, please review our Shipping Policy .
For packages that appear delivered but cannot be located, please contact us so that we can review the available order and delivery information.
Request Return
Need Help?
If you have questions about a return, refund, damaged product, or order issue, our customer care team is here to help.
Email us at support@nutribest.us
Please include your order number whenever possible so we can assist you more efficiently.
